Property Enquiry Manager

Every property enquiry answered instantly and qualified on the spot — site visits booked while the buyer is still interested, not a day later.

Role Overview

The Property Enquiry Manager is the front desk for your listings. It responds to enquiries the instant they arrive, qualifies buyers and renters on budget, location, and intent, answers questions about the property, and schedules site visits — so no interested buyer goes cold waiting for a callback.

Responsibilities

• Monitors connected channels for incoming property enquiries, 24/7
• Responds instantly to each enquiry in your brand's tone and the customer's language
• Qualifies buyers and renters on the criteria that matter — budget, location, requirements, timeline, and intent
• Answers questions about listings — price, features, location, availability — from your property information
• Separates serious buyers from casual browsers
• Schedules site visits directly, checking availability in real time
• Sends visit confirmations and property details automatically
• Follows up with interested prospects who haven't yet committed to a visit
• Logs every enquiry, qualification, and scheduled visit into your system
• Escalates only the genuine edge cases it should never decide alone — with full context attached

Connects & Integrates With