Patient Coordinator

Every patient call and message answered at once — appointments booked, reminders sent, no-shows chased. Your front desk, never overwhelmed.

Role Overview

The Patient Coordinator handles the non-clinical front-desk load that keeps a clinic running. It answers patient enquiries, books and reschedules appointments, sends reminders, and chases no-shows to rebook — around the clock, so your staff aren't buried in calls and your schedule stays full. It never gives medical advice; anything clinical goes straight to your team.

Responsibilities

• Monitors connected channels for patient enquiries continuously, including after hours
• Answers routine patient questions — timings, location, services, what to bring, preparation — from your clinic information
• Books, reschedules, and cancels appointments, checking live availability to avoid clashes
• Sends appointment reminders to reduce no-shows
• Follows up with patients who missed appointments to rebook them
• Handles patient communication politely and clearly, in your clinic's tone and the patient's language
• Keeps your appointment schedule accurate and up to date
• Routes anything clinical — symptoms, medical questions, advice — to the right staff, and never attempts to answer it itself
• Logs every interaction and appointment change into your system
• Escalates only the genuine edge cases it should never decide alone — with full context attached

Connects & Integrates With