Leads Manager

Every enquiry answered in seconds — at 2 AM, on a Sunday, during a festival rush. No lead waits for a human to be free.

Role Overview

The Leads Manager is your always-on first responder. The moment an enquiry lands on any connected channel, it reads the message, understands what the person actually wants, replies instantly in your brand's voice, qualifies serious buyers from casual browsers, checks live availability, confirms pricing, and closes the booking — end to end. It never sleeps, never forgets to follow up, and never lets an enquiry sit unanswered.

Responsibilities

• Monitors every connected channel continuously, 24/7 — including nights, weekends, and peak rush periods
• Reads and interprets each enquiry to understand intent, urgency, and exactly what the customer wants — not surface-level keyword matching
• Responds within seconds of an enquiry arriving, in your business's tone and language, including regional languages where needed
• Asks structured qualifying questions to establish fit — budget, requirement, timeline, location, group size, or any criteria you define
• Separates high-intent buyers from casual browsers and price-shoppers automatically
• Answers pre-sale questions instantly by pulling from your knowledge base — pricing, availability, services, policies, FAQs
• Books appointments or confirms orders depending on the need of the business
• Follows up on its own with leads who went quiet — timed reminders, zero manual nudging
• Logs every enquiry, conversation, and outcome into your system so nothing is ever lost and you always see where each lead stands
• Escalates only the genuine edge cases it should never decide alone — with the full conversation attached, so no one starts from scratch

Connects & Integrates With